Resilience at the University of Westminster

On Tuesday night Gary was back at the University of Westminster to give his annual lecture to the students on the MSC Business Psychology programme. For this evening event he was able to give more attention to Building Resilience and drawing on Gladwell’s reference in Outliers explore for himself Hofstede's Cultural Dimension www.geert-hofstede.com on ambiguity/tolerance and resilience to change with the students who come to the programme from around the world.

Having spent the first half of the session defining resilience with the group and what makes a team or individual more or less resilient and what you can do to help build resilience I asked the group if we could 'play' a while with Hofstede's cultural dimension and put it to the test with a group of largely overseas students!

I asked the group if they felt that national and cultural differences played a part in how resilient individuals were and whether they thought some nations/cultures were better able to manage change than others and it was agreed that this could play a large part.

In revealing Hofstede's top and bottom five most/least tolerant to change nations, interestingly the Greek student absolutely agree with Hofstede’s work that Greece is one of the least tolerant nations reflecting his experience that they like order and control and that if something happened to disrupt the order and control they found this really difficult to handle.

The group also agreed that the Scandinavian countries who mostly rank high on the tolerant end do seem more resilient to change.

Our mini exploration certainly supported the research to date!

Outliers

Having just finished reading the new Malcolm Gladwell book, Outliers www.gladwell.com/outliers, I was pleased to find out that Gladwell was in London and on stage at the Lyceum theatre for one night only! So having secured a ticket I found myself in amongst a hugely 'varied' audience of people from all walks of life and all ages.

Gladwell's premise for Outliers is the story of success or more specifically the fact that where you were born and raised and by whom plays a significant part in whether you are successful or not (I guess not dissimilar to the nature versus nurture debate?) Your culture, history, background and the opportunities open to you all shape your future success…Did you grow up in a supportive environment; were opportunities open to you; were you supported in some way to follow your dream by chance or by judgment?

A theme he comes back to is the 10,000 hours rule: did you put in the time (whether it be 10,000 coding computer programs or 10,000 hours practice on the court) practice and hone your skills, knowledge or experience?

What I found most interesting was Gladwell's reference to the work of Gert Hofstede and his cultural dimensions in particular; how different nations are more or less tolerant of ambiguity and uncertainty than others. This scale or dimension of least to most tolerant is an indicator of a 'national level' of resilience. Gladwell listed Hofstede's top and bottom five of most and least resilient and the results were surprising!
Now like all models, Hofstede's cultural dimension is not black and white and just because an individual is from the least tolerant nation does not mean they can't be resilient and vice versa but it gives us a framework to explore why particular nations and cultures might manage change well